Shipping Policy

DELIVERY

What are the shipping costs?

Shipping charges are calculated automatically based on the items in your shopping cart and their quantities. Additional charges may apply for shipments outside the European Union.

What is the delivery time?

During normal peak periods, please allow 10 business days for delivery from the date we receive your payment. Delivery will be arranged to your home by appointment via our carrier, KUEHNE NAGEL, for products longer than one meter. Otherwise, packages are shipped via COLISSIMO.

Track Your Order

When you place an order, you will receive an email containing your order summary. You can then log in to your customer account and go to the “My Orders” tab to track the status of your order.

RETURN POLICY AND CUSTOMER SERVICE

What is the cancellation period?

In accordance with the law, you have 14 days to cancel your order. The right to cancel also applies if the product is on sale. The 14-day period begins the day after your order is delivered.

Incomplete or incorrect order

If, upon delivery, you notice that a product is missing or incorrect, you have 48 hours from the date of delivery to notify us. In this case, please contact us by email at contact@sam-kit.fr so that we can process your request.

Warranty

The SAM kit is covered by a 2-year warranty against breakage and manufacturing defects, provided the system is used properly. For any inquiries, please contact us by email at contact@sam-kit.fr.

Do you need to install a window in a trapezoidal opening?

This is a custom project; please contact our team for more information.